Coronavirus - Covid-19
OUR COVID-19 SAFE POLICY
UPDATE - 20th January 2021
We have received clarification from the Northern Ireland Executive regarding the latest restrictions introduced for the hospitality businesses in Northern Ireland which will apply until 5th March 2021.
In line with government advice, our premises will be closed, with only our Motel Standard Rooms with mini-kitchens and our Lodge at Lough Erne permitted to remain open throughout this period for long term guests, work-related travel, emergency situations and vulnerable people with limited service and facilities. Our main building will remain closed and reception will be available during reduced hours (10am-2pm). Our email, WhatsApp and Messenger communications will be regularly monitored and we ask that you consider these contact methods initially. The website is also available for future booking and further information.
Please see below for more information regarding your booking;
All Room bookings; If you were due to stay with us as a leisure guest between 5th February 2021 and 5th March 2021 we are unfortunately no longer able to accommodate your upcoming booking with us - unless your stay is essential as above.
PrePay rates; We would love to welcome you an on alternative date, without any change fees (subject to availability) or alternatively receive a gift voucher to stay with us again. By amending your dates or receiving a gift voucher you will be supporting a local family business and we truly appreciate it.
Flexible rates; We would love it if you could choose another date and we will honour the rate (subject to availability). Please contact us to confirm cancellation or new dates.
We have proudly been welcoming guests to stay with us for over 30 years and experience Enniskillen; we appreciate your ongoing support and look forward to when we can re-open to welcome you.
Belmore Court & Motel have achieved the "We're Good To Go" COVID -19 national industry and consumer mark to certify that the respective national guidance, including social distancing and cleanliness protocols, have been in place.
The well being of our team and guests remain a priority for Belmore Court & Motel. We wish to share with you our COVID-19 contingency plan which we kindly ask you to follow:
Once you have confirmed your reservation you will receive a confirmation email from our reception team regarding your stay. Please check all the details are correct and contact us if there are any changes. If you have made a breakfast inclusive booking you must pre-book a breakfast time slot before arrival.
In the event that you need to change the date of your pre-paid short break to Belmore Court & Motel due to COVID-19, our 'Change Of Plan Promise'
means you can transfer your booking to a new date, without any cancellation fees, provided changes are made 48 hours prior to your arrival date.
Additional charges may apply based on your alternative arrival date.
All other booking terms and conditions remain unchanged.
Covid-19 Change Of Plan Promise* Terms & Conditions
What does it cover?
Your booking is protected in the event:
- Belmore Court & Motel is closed due to COVID-19 outbreak.
- NI Executive / UK Government restricts travel to the area due to COVID-19 outbreak.
- You are unable to travel due to your our a member of your household displaying COVID-19 symptoms.
- COVID-19 "Change Of Plan Promise" is not applicable to any bookings made via a 3rd party including coach operators and online booking agencies. Please contact the relevant 3rd party directly to discuss changes to your booking.
GUEST ROOM SANITISATION PROCEDURES
In addition to our normal cleaning program, we wish to inform you that our award-winning housekeeping team are implementing an additional anti-bacterial cleaning plan including an extra focus on touchpoints including phones, tv remote, pens, etc. and other additional touchpoints to eliminate 99.9% of bacteria and viruses.
As a final step, we shall also conduct a fogging sanitisation of your room including the bathroom/ensuite prior to your arrival. Once this has taken place the room will not be reentered in advance of your arrival. Fogging is a process through which we can make sure the rooms are 99.0% free from bacteria, fungi and viruses.
Once this has taken place, the room will not be reentered prior to your arrival.
For guests who wish to reduce face to face contact with the front desk, you will be able to find additional information on our website and in our new App.